Returns and exchanges

We want you to love your TDA gear. If something isn't right, here's how returns and exchanges work.

Change of mind

You can return or exchange items within 30 days of delivery if they are:

  • Unworn and unwashed
  • In their original condition, with any tags still attached

Change-of-mind returns receive store credit, not a refund. Return postage for change of mind is paid by you. We recommend using a tracked service, as we can't be responsible for returns that don't reach us.

Exchanges

Need a different size or colour? Let us know and we'll swap it, as long as it's in stock. If it's not, we'll give you store credit instead.

Store credit

Once we receive and check your return, we'll email you a store credit code for the value of the item. You can use it on anything in the store, and it's valid for 3 years. Original shipping costs aren't included.

Faulty or wrong items

If your item is faulty, damaged, or not what you ordered, contact us within 30 days of delivery with a photo of the problem. We'll cover the return postage and offer a replacement or a full refund to your original payment method. This doesn't limit your rights under Australian Consumer Law.

How to start a return

  1. Contact us through our Contact page with your order number and the item you'd like to return or exchange.
  2. We'll reply with the return address and next steps.
  3. Send the item back in its original packaging if possible.